Refund Policy
Fair refunds and money-back guarantee for VoiceMate services
Our Commitment to You
At VoiceMate, we're committed to providing exceptional AI voice services. We understand that sometimes our service might not meet your expectations, which is why we offer a fair and transparent refund policy.
✅ 14-Day Money-Back Guarantee on all subscription plans
Subscription Refunds
14-Day Money-Back Guarantee
If you're not satisfied with VoiceMate within the first 14 days of your subscription, you can request a full refund:
- Available for all new subscription plans
- Must be requested within 14 days of initial purchase
- Full refund of subscription fees paid
- No questions asked policy
Pro-Rated Refunds
For subscriptions beyond the 14-day period:
- You can cancel anytime to avoid future charges
- Pro-rated refunds may be considered on a case-by-case basis
- Exceptional circumstances will be reviewed by our support team
Voice Credits & Usage
Credit Refunds
For voice generation credits and one-time purchases:
- Unused credits: Eligible for refund within 14 days
- Partially used credits: Pro-rated refund for unused portion
- Quality issues: Full refund if service doesn't meet quality standards
- Technical issues: Full refund if our service fails to deliver
Voice Cloning Refunds
For custom voice cloning services:
- If voice clone fails to generate: Full refund
- Quality not satisfactory: Remake at no cost or full refund
- Technical limitations discovered: Full refund available
Non-Refundable Items
The following items are generally not eligible for refunds:
- Used voice generation credits - Once you've successfully generated audio using our service
- Downloaded audio files - Audio files that have been successfully generated and downloaded
- Completed voice clones - Voice clones that meet quality standards and have been delivered
- Subscription renewals - After the 14-day grace period for recurring billing cycles
Note: Exceptions may be made for technical issues on our end or exceptional circumstances.
How to Request a Refund
Requesting a refund is simple and straightforward:
📧 Email Support
Send us an email with:
- Your account email
- Order/subscription ID
- Reason for refund
💬 Live Chat
Contact us through:
- Dashboard support chat
- Website live chat
- Available 24/7
Response Time
We typically process refund requests within 1-2 business days. Refunds are issued to your original payment method and may take 3-5 business days to appear.
Special Circumstances
Technical Issues
If you experience technical issues that prevent you from using our service, we'll provide a full refund regardless of usage or time period.
Service Disruptions
Extended service outages or disruptions may qualify for pro-rated refunds or service credits.
Billing Errors
Any billing errors or unauthorized charges will be fully refunded immediately upon verification.
Refund Processing
Fair Use Policy
While we're committed to customer satisfaction, we reserve the right to refuse refunds in cases of:
- Abuse of our refund policy
- Violation of our Terms of Service
- Fraudulent or chargebacked transactions
- Excessive refund requests that indicate abuse
Questions?
If you have any questions about our refund policy or need assistance with a refund request, our support team is here to help.